Terms & Conditions

01 Definitions

Throughout these Terms, the following words carry the meanings described below:

• "We", "Us", "Our" — Gradient Lab, the provider of the courses and website.
• "You", "User" — any person who visits our website, submits an enquiry, or enrols in a course.
• "Service" — the educational courses, website content, community access, and related materials provided by Gradient Lab.
• "Content" — all course materials, videos, exercises, code examples, and written resources made available through our programs.
• "Agreement" — these Terms & Conditions, together with our Privacy Policy and Cookie Policy.

02 Acceptance of Terms

By accessing our website, submitting a contact form, or enrolling in any Gradient Lab course, you confirm that you have read, understood, and agree to be bound by these Terms.

You must be at least 18 years of age, or have the legal capacity to enter into agreements in your jurisdiction, to use our services. If you are using the Service on behalf of an organisation, you represent that you have authority to accept these Terms on its behalf.

03 Service Description

Gradient Lab provides online learning experiences in Python programming, artificial intelligence concepts, and machine-learning practices. Our current programs include:

• AI Explorer Course — an introductory program covering Python fundamentals and core AI concepts.
• ML Lab Track — a project-based track for learners with basic Python experience.
• Mentored Research Program — a mentor-supported program for dedicated learners working on deeper development skills.

Course availability, structure, and pricing may change over time. We will communicate any material changes to enrolled learners in advance. Access to courses may be subject to geographic availability.

04 User Accounts

Where an account is required to access course materials, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately at [email protected] if you believe your account has been accessed without your authorisation.

You may not share account access with others. Each enrolment covers one individual learner.

05 User Responsibilities

When using Gradient Lab's website and course materials, you agree to:

• Engage respectfully with instructors, mentors, and fellow learners.
• Not copy, reproduce, or distribute course materials beyond your personal learning use.
• Not submit false information in contact or enrolment forms.
• Not attempt to interfere with the technical operation of our website or learning platform.
• Comply with all applicable Thai laws and any additional guidelines communicated during your course.

We reserve the right to remove access for any user whose conduct is found to be disruptive, dishonest, or harmful to others in the learning community.

06 Intellectual Property

All course content, website design, written materials, code examples, and visual assets are the property of Gradient Lab or its licensed contributors. You are granted a limited, personal, non-transferable licence to access and use course materials for your own educational purposes only.

You may not reproduce, republish, resell, or sublicense any content from our courses without our prior written consent. Where you create original work during a course (such as a project or portfolio piece), ownership of that work remains with you.

07 Payment and Refunds

Course fees are displayed in Thai Baht (฿) on our website. All payments must be completed prior to course access being granted. We do not store payment card details.

Refund conditions:

• Requests submitted more than 7 days before a course start date may be eligible for a full refund, minus any applicable processing fees.
• Requests submitted within 7 days of the course start date will be reviewed individually and are not automatically eligible for a refund.
• Once meaningful access to course materials has been used (for example, completing more than 20% of modules), refunds will not ordinarily be issued.
• If a course is cancelled by Gradient Lab, a full refund will be offered to enrolled learners.

To request a refund, email [email protected] with your enrolment details.

08 Course-Specific Terms

• Enrolment: Your place on a course is confirmed once payment has been received and acknowledged.
• Completion: Courses are self-paced or mentor-supported. Completion is recognised when all required modules or milestones are submitted as instructed.
• Academic conduct: Work submitted for review must be your own. Sharing answers or submitting AI-generated work without disclosure may result in removal from the program.
• Community access: Learner community access is available during the active course period. Post-completion access may vary by program.
• Schedule changes: Mentor session timings and workshop dates may be rescheduled with reasonable notice.

09 Disclaimers

Gradient Lab's courses are provided for educational purposes only. Our programs teach technical skills and introduce concepts — they are not a substitute for professional advice in any field.

We do not make representations about specific outcomes following course completion. Individual progress depends on many personal factors, including prior knowledge, time commitment, and practice.

Our website and course platform are provided on an "as available" basis. We do not warrant that access will be uninterrupted or free from technical issues, though we take reasonable steps to maintain reliability.

10 Limitation of Liability

To the fullest extent permitted by applicable Thai law, Gradient Lab's total liability to you for any claim arising from your use of our website or courses shall not exceed the amount you paid for the specific program to which the claim relates.

We are not liable for indirect or consequential losses, including loss of earnings, loss of data, or reputational harm, arising from your use of (or inability to access) our services.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.

11 Indemnification

You agree to indemnify and hold Gradient Lab and its team harmless from any claims, losses, or expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of course materials, or any content you submit through our website or community channels.

12 Termination

Either party may end the agreement at any time. If you wish to withdraw from a course, please contact us at [email protected]. Refund eligibility will follow the conditions in Section 7.

We may suspend or remove your access if you breach these Terms. Following termination, Sections 6, 9, 10, 11, and 13 continue to apply.

13 Dispute Resolution

These Terms are governed by the laws of the Kingdom of Thailand. Any disputes arising from your use of our services will be subject to the jurisdiction of the courts of Chonburi Province, Thailand.

Before initiating formal proceedings, we encourage you to contact us directly at [email protected] so we can attempt to resolve the matter informally within 30 days.

14 General Provisions

• Entire agreement: These Terms, together with our Privacy Policy and Cookie Policy, represent the complete agreement between you and Gradient Lab regarding your use of our services.
• Severability: If any clause is found to be unenforceable, the remaining clauses continue in full effect.
• Waiver: Failure to enforce any provision at any time does not constitute a waiver of that provision.
• Assignment: You may not transfer your rights under these Terms without our written consent. We may transfer our rights as part of a business transfer, with reasonable notice to you.
• Notices: All formal notices to Gradient Lab should be sent to [email protected].

15 Changes to These Terms

We may update these Terms from time to time. When we do, the revised version will be posted on this page with an updated effective date. For material changes, we will notify enrolled learners by email where possible. Continued use of our website or courses after changes become effective constitutes acceptance of the updated Terms.

16 Contact Information

If you have questions about these Terms or wish to raise a concern, please contact us:

• Email: [email protected]
• Address: 54 Pattaya Klang Road, Bang Lamung, Chonburi 20150, Thailand
• Phone: +66 38 415 729 (Mon–Fri, 09:00–18:00 ICT)